This End User License Agreement (“Agreement”) is between CHAVE MESTRA GESTAO LTDA (“Licensor”, “CloudWhats”, “we”, “us”) and the individual or legal entity that installs or uses CloudWhats for Bitrix24 (“Application”, “you”). If you install the Application for an organization, you confirm that you are authorized to accept this Agreement for that organization.
1. Acceptance
By installing, connecting, or using the Application, you accept this Agreement and the CloudWhats for Bitrix24 Privacy Policy. If you do not agree, do not install or use the Application.
2. Application and external service
The Application integrates Bitrix24 with the CloudWhats software-as-a-service platform so authorized users can send WhatsApp messages from CRM automation tools, use approved message templates, and synchronize supported message events with Bitrix24. A separate CloudWhats account, an authorized WhatsApp credential, internet access, and compatible Bitrix24 functionality are required. Features may depend on the customer’s CloudWhats plan, Bitrix24 plan, Meta policies, and third-party availability.
3. License
Subject to this Agreement, the Licensor grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Application for your internal business purposes during the period in which your access is active. No ownership rights are transferred.
4. Account and authorized use
- You must provide accurate account information and protect credentials, connection codes, tokens, and administrator access.
- You are responsible for actions performed through your accounts and for configuring access only for authorized users.
- You must have all rights, notices, consent, and legal bases required to process contact data and send communications.
- You must comply with applicable law, Bitrix24 rules, Meta and WhatsApp policies, and your agreements with those providers.
5. Restrictions
You may not copy, resell, sublicense, reverse engineer, bypass security or usage controls, interfere with the service, use the Application for unlawful, fraudulent, abusive, or unsolicited communications, introduce malicious code, or use the Application in a way that infringes third-party rights or violates provider policies.
6. Customer data
You retain your rights in data submitted through the Application. You authorize CloudWhats to process that data only as needed to provide, secure, support, and improve the integration and to comply with law. The categories and purposes of processing are described in the Privacy Policy. You are responsible for the lawfulness, accuracy, and content of customer data and messages.
7. Third-party services
The Application interoperates with Bitrix24, WhatsApp/Meta, hosting, communications, and other external services. Their terms and technical limits also apply. CloudWhats does not control those services and is not responsible for their independent acts, outages, policy decisions, message rejection, account restrictions, or API changes.
8. Fees
The Bitrix24 Market installation may be offered without an installation fee, while use of the external CloudWhats service and third-party messaging may require a paid plan or usage charges. Applicable prices and limits are presented by the relevant provider before purchase or activation.
9. Intellectual property
The Application, CloudWhats platform, software, documentation, designs, and related intellectual property belong to the Licensor or its licensors. “Bitrix24”, “WhatsApp”, and other third-party names and marks belong to their respective owners.
10. Updates and availability
We may update the Application to improve security, compatibility, or functionality. We do not guarantee uninterrupted or error-free operation. We may suspend access when necessary for security, maintenance, nonpayment, misuse, legal compliance, or protection of users and systems.
11. Disclaimer
To the maximum extent permitted by applicable law, the Application is provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. Nothing in this Agreement excludes a warranty or right that cannot legally be excluded.
12. Limitation of liability
To the maximum extent permitted by law, CloudWhats is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost business, or lost data arising from the Application. CloudWhats’s aggregate liability for claims relating to the Application is limited to the amount paid by you to CloudWhats for the affected service during the twelve months before the event giving rise to the claim. These limitations do not apply where prohibited by law.
13. Termination
You may stop using and uninstall the Application at any time. This Agreement ends when your right to use the Application ends. We may terminate or suspend the license for a material breach. Upon termination, you must stop using the Application. Provisions that by nature should survive—including intellectual property, disclaimers, liability, and governing law—remain effective.
14. Governing law
This Agreement is governed by the laws of Brazil, without prejudice to mandatory consumer or data-protection rules that apply to you. Subject to mandatory jurisdiction rules, disputes will be submitted to the courts of Florianópolis, Santa Catarina, Brazil.
15. Changes
We may update this Agreement when the Application, law, or provider requirements change. The current version will remain available at this URL with its update date. Material changes will be communicated where required by law.
16. Licensor and contact
Licensor: CHAVE MESTRA GESTAO LTDA, a Brazilian limited liability company.
Brazilian company registration (CNPJ): 41.104.884/0001-01.
Registered address: Avenida Dr. Bruno Cassel, 830, Apt. 101, Vila Rica, São Sebastião do Caí, RS, 95760-000, Brazil.
Application: CloudWhats for Bitrix24.
Administrative email: [email protected]
Telephone: +55 51 9774-8001
Product support: CloudWhats for Bitrix24 support page